PARTNER PRIVACY POLICY

Scope and contact

This Partner Privacy Policy explains how FIXON, a division of Total Take Pvt. Ltd., uses information about people applying to or operating as service partners. It is separate from the customer privacy policy. It covers partner onboarding, verification, service delivery, payments, support and account administration. Read it before submitting documents or using partner features.

For a privacy question or request, contact [email protected] or +91 7799378787 and identify your registered partner account. The contact address currently provided by FIXON is Plot No 301, Sewakpark, Dwarka More, New Delhi, 110059. Do not include passwords, OTPs or complete financial credentials in an email.

Application and profile information

We collect the information you submit, such as your name, phone number, email, date of birth, gender, photograph, address, city, pincode, service zone, service radius, languages, experience, skills, category, qualifications and profile description. We use it to create and administer your application, assess eligibility, communicate with you, display relevant partner details and match service requests to the right service category and area.

Identity, verification and signature information

Onboarding may collect Aadhaar details and document images, PAN, driving-licence information, bank proof, certificates, verification OTPs or session references, and your handwritten or uploaded signature. Name, address and other relevant information may be used for court-record checks. We use this information to verify identity, document consistency, qualifications and payment-account ownership, assess an application and investigate fraud or disputes.

Verification requests are sent to the relevant verification service providers and, where applicable, their underlying sources. Document scanning may use Google Cloud Vision to read the files you upload. Verification services currently include the configured CGPEY integration. An automated match or scan can be incorrect; contact support if you need to correct an application or contest a result.

The platform stores submitted document images or references, verification results, masked identifiers and certain keyed verification hashes. Some full bank or UPI values needed for payment administration are stored in encrypted form. A masked value displayed in the interface does not mean that an uploaded document contains no full identifier. Do not upload documents belonging to someone else. We record your agreement, policy versions, acceptance time and signature as evidence of the registration you submitted.

Bank, wallet and transaction information

We process account-holder details, bank account and IFSC information, UPI details where supplied, verification status, wallet credits and debits, commission calculations, job payouts, tips, payment identifiers and related support records. We use them to validate payment details, maintain transaction records, administer settlements, reconcile cash collection and investigate payment issues. Payment and verification providers, including Razorpay where used, also process information according to their own service and privacy terms. Never share your banking PIN or a payment OTP with a customer or FIXON partner.

Location and service activity

When you permit location access, the partner portal can collect your device location while its relevant service-availability or route feature is active. The dashboard sends location updates while an approved partner is available; the route preview may request your position to calculate a route. We use location, service zone and service radius for dispatch, route previews and relevant service coordination. Google Maps or Routes may process coordinates for map and route features. This notice does not mean that FIXON continuously tracks you when those features are inactive.

You can control location permission in your browser or device settings and turn service availability off. Denying or withdrawing permission can limit nearby-request or routing features. We also process booking acceptance and decline activity, service progress, OTP verification events, timestamps and any location attached to work evidence to administer the service and handle complaints.

Messages, evidence and support

We process booking messages, reviews, ratings, support requests and any photographs, videos or other work evidence submitted through the platform. These help coordinate a job, record agreed work, investigate complaints and administer warranty or payment issues. Relevant participants and authorised administrators may access information needed for the booking. Avoid uploading unrelated people, private documents or unnecessary sensitive information. A customer may contact the assigned partner using the contact features shown for that booking.

Who receives information

Customers may see relevant partner profile and assigned-booking information, such as name, photograph, category, rating and contact details. Customer-facing booking information is not intended to include your KYC documents or full bank details. Authorised FIXON personnel use application, verification, service and payment information for their responsibilities.

We use providers for hosting, Cloudflare R2 document or media storage, OTP delivery, document scanning, verification, mapping and payment processing. We share the information relevant to the feature or verification being used. Providers may process information in locations outside your state or India, subject to applicable requirements. Information may also be disclosed where required by law, for a lawful investigation, to protect safety or to resolve a dispute. Do not share document or signature links publicly; anyone who obtains an accessible media link may be able to view that file.

Retention and safeguards

We retain information for as long as it is needed for the application, active account, service and transaction records, verification evidence, agreement history, complaints, fraud prevention and applicable legal obligations. The appropriate period depends on the type and purpose of the record. Account closure does not necessarily require immediate deletion of payment records or information needed for an unresolved dispute or legal obligation. Contact support about information that is no longer necessary or is incorrect.

The platform uses account authentication, role-based features and protections such as encryption for selected financial fields. Security also depends on protecting your account and devices and on the systems used by service providers. No online system can guarantee that unauthorised access will never occur. Report a suspected compromise promptly and do not share login tokens, passwords, OTPs or private document links.

Your choices and requests

You can update supported profile fields, manage device permissions, switch service availability off and contact support to request access to your information, corrections, deletion review, or withdrawal of a permission or consent you previously gave. We may need to verify that the request comes from the account holder. Some records may have to be retained or some requests limited under applicable law, and withdrawing information needed for verification, dispatch or payouts can prevent the relevant feature from being provided.

Registration acknowledgement of this policy is not blanket consent to unrelated marketing. Where separate consent is needed for an additional purpose, it should be requested separately. Contact support if you have a privacy complaint or need help exercising rights available under applicable law. This notice does not restrict any mandatory legal remedy.

Permanent account deletion through Settings

In the partner portal, open Settings, Account management, Review account deletion. The page explains data removal and retention and checks for active jobs and unresolved settlements. Confirm your phone number and current password, acknowledge the deletion statements and type DELETE before the final confirmation. Password reset and [email protected] are available if you need help accessing your account. Account suspension does not remove the account-management route for authenticated partners.

Deletion is blocked while assigned work is active, the partner wallet has a balance or platform dues, a completed job has an unresolved collection or payout, or a tip payment remains pending. Contact support to settle or review these items; deletion does not automatically withdraw or refund money. Finish any payment already in progress before requesting deletion.

When deletion completes, the partner profile and login credentials are removed, including account contact details, profile and service-location information, stored payout details, verification results, document references, signature and the account's agreement snapshots. Uploaded profile, KYC, certificate and signature files stored by FIXON are included in cleanup. Partner-authored booking messages are removed, and the partner identity link on historical bookings, declined requests and financial ledger records is removed. Partner sessions are disconnected and the deleted account can no longer authenticate.

Customer-owned booking and invoice records, customer messages and service evidence remain available for those customers and relevant administrators. Financial records, transaction references, amounts and records necessary for accounting, disputes or legal obligations may be retained after the partner account link is removed. This is not a promise that every reference in a customer's independently supplied content or a lawful business record is erased. Your separate customer account is unaffected.

Information already held by payment, verification or other providers, independent copies, legally retained records and backups may remain subject to their purposes and retention requirements. Deletion of a live partner account does not instantly erase every external copy or backup. If account or file cleanup cannot finish, service access remains disabled and you can retry deletion or contact support. Deletion cannot restore the old account; a future registration is a new application.

Policy changes

We may update this notice as partner features and processing change. The current published notice is available from the partner registration page and partner-policy links. Your registration records retain the version and text acknowledged at that time. Material new processing or a new purpose may require an additional notice or consent where applicable.