PARTNER TERMS & CONDITIONS

About these partner terms

FIXON is a division of Total Take Pvt. Ltd. These terms govern applications and participation as a service partner through the FIXON website, app and partner portal. They are separate from the customer terms that govern a customer's booking. Read these terms and the Partner Privacy Policy before providing information or accepting work. The terms shown when you register form part of your registration agreement.

Eligibility and onboarding

You must be at least 18 years old, legally able to enter an agreement, and qualified and authorised to perform your chosen services. Provide accurate identity, contact, address, experience, service-category and bank information. Submit only your own genuine documents and a signature you are authorised to provide. Keep relevant licences and qualifications current and tell support about material changes.

Phone, identity, PAN, driving-licence, bank and court-record checks may be required during onboarding. Verification results do not guarantee approval, employment, customer demand or earnings. Your account may remain pending until FIXON approves it. A document or matching error may be raised with support for review.

Your account and service availability

Keep your password and OTPs private. Do not sell, share or lend your account, impersonate another person, or arrange for an unapproved substitute to attend a booking. You are responsible for activities you authorise through your account and must report suspected misuse promptly.

Maintain an accurate service category, zone, availability and location. Review a request's service, address, schedule and payment details before accepting it. Registration does not guarantee a minimum number of jobs, an exclusive area or a fixed income. Any separate employment or business arrangement remains subject to its own agreement and applicable law.

Service standards and customer safety

Attend accepted appointments punctually, carry suitable tools, explain the proposed work and use appropriate safety precautions. Perform only work you are competent and lawfully permitted to perform. Do not proceed with unsafe or unauthorised work; explain the concern and contact support. Obtain the customer's agreement before additional work or charges. Additional services must be recorded through the supported booking flow so the updated amount appears on the booking and invoice.

Treat customers, other partners and staff respectfully. Harassment, discrimination, threats, intoxication, theft, fraud, deliberate damage and misuse of customer information are prohibited. Do not request a customer's payment, bank or login OTP. The booking Start OTP is for starting the agreed service after arrival; do not ask for it before arriving or use it to falsely record service progress.

Payments, commission and payouts

Use the payment method and amount recorded on the booking. Do not collect cash again for an amount already paid online or ask customers to pay to an unrelated personal account in place of the supported payment flow. Explain any agreed additional service before it is added to the invoice.

Commission and the net payout are based on the applicable platform configuration and the completed booking's recorded calculation. No particular commission rate, payout amount or settlement date is promised by these terms. Review the payout details in your account and raise discrepancies with support. Provide accurate bank or UPI details for settlement and meet your own applicable tax and invoicing obligations.

Completing a job does not itself send a bank transfer or credit the job amount to your partner wallet. Eligible completed, paid jobs enter the admin payout process, and an admin records the eventual settlement. Voluntary tips are separate transactions and appear through the supported tip and wallet flow when confirmed.

Cash collection and partner wallet

Record cash payment only after the service is completed and you have actually collected the recorded amount. The cash-recording flow deducts the collected booking amount from your partner wallet as a platform due, and requires enough wallet balance. If the wallet has insufficient balance, the customer may use the platform's supported online payment option instead. Do not falsely mark an unpaid booking as paid or collect both cash and online payment for the same outstanding amount. Wallet entries and the eventual job payout are separate records; report any apparent duplicate settlement or error to support.

Cancellations, refunds and service complaints

Keep the customer and support informed if you cannot attend an accepted job. Do not mark cancelled or unfinished work as completed. A cancelled prepaid Razorpay booking is handled through the platform's customer refund flow, returning the amount actually paid to its original payment method when processed. Partners must not promise an immediate bank credit or issue a competing refund outside the platform without coordination with support. A cancelled job does not automatically qualify for a completed-job payout.

Cooperate with investigation of service complaints and warranty requests. FIXON may offer an eligible customer a free warranty revisit, which is identified as a separate warranty booking. Review its terms before accepting it. These terms do not authorise an undisclosed penalty or an automatic deduction for every complaint. Report disputed work, damage, payment or settlement details with supporting evidence for review; mandatory rights and remedies remain available under applicable law.

Customer information and work evidence

Use customer names, contact details, addresses, messages and location only to fulfil the relevant request and resolve its service issues. Do not retain or reuse them for unsolicited marketing, unrelated contact, public posting or sharing with unauthorised people. Capture only relevant work evidence, with appropriate permission; avoid private spaces, identity documents, unrelated people and sensitive personal details. Do not upload content you do not have the right to share.

Account restrictions and ending participation

FIXON may restrict availability or suspend an account for safety concerns, suspected fraud, inaccurate documents, serious misconduct, legal requirements or repeated breach of these terms. Where appropriate, contact support to understand the issue, correct information and request a review. Urgent safety restrictions may be applied while an issue is investigated. Ending participation does not erase completed payment records, unresolved complaints, amounts lawfully due or responsibilities that must continue under applicable law.

Deleting your partner account

You can request permanent deletion from the partner portal under Settings, Account management, Review account deletion. Read the deletion summary, confirm both statements, enter your registered phone number and current password, type DELETE, then give the final confirmation. If you cannot access your account, use password reset or contact [email protected]. Suspended partners can sign in for account management without regaining service access.

Before deletion, active scheduled or in-progress jobs must be completed or reassigned with support. Your wallet balance and platform dues must be settled, and completed-job collections, partner payouts and pending tip payments must be resolved. The portal shows blockers; deletion does not automatically pay out, refund or forfeit funds. Finish any payment already in progress before continuing. Contact support to review a settlement or abandoned pending payment.

Eligible deletion takes your account offline, disconnects partner sessions, removes the partner profile and login credentials, and cleans up its stored contact, location, bank, KYC, signature and agreement information. Partner-authored booking messages and partner identity links on past bookings and accounting entries are removed. Customer-owned bookings, invoices and service evidence, as well as financial ledger records needed for accounting or legal purposes, remain. Deleting the partner account does not delete a separate FIXON customer account.

Deletion is permanent and does not restore past ratings, verification or balances if you later submit a new application. Copies held independently by customers, payment or verification providers, and information retained in backups or for legal obligations may remain under their applicable retention requirements. A failed cleanup can be retried from the same deletion page; service access stays disabled while cleanup is in progress. See the Partner Privacy Policy for details of deleted and retained records.

Changes, disputes and contact

Material changes to partner requirements should be communicated through the platform or your registered contact details. Updated terms apply prospectively as communicated, with further agreement where required; they do not automatically rewrite a completed job's payment calculation. Nothing here excludes a right or liability that cannot lawfully be excluded. These terms are governed by applicable Indian law, and disputes may be raised with support or an authority or court with lawful jurisdiction.

For onboarding, conduct, payout or account concerns, email [email protected] or call +91 7799378787. Identify yourself as a FIXON partner and provide the relevant booking or transaction reference. Do not send passwords, OTPs or complete bank credentials in a support message.